I have some problem with the ITSM Change Notification event : actual start time of change reached
No message is sent to ChangeInitiators nor to the Change Manger group. Other enabled event on Change state event is working well.
Any suggestion to solve the problem ?
best regards
n.b
Following my actual notification configuration. The word 'valido' means Valid
Nome Evento Attributi Rule Destinatari valido/non valido
New changes ChangeAdd ChangeInitiators, GroupITSMChangeManager non valido
ChangeBuilder update ChangeUpdate ChangeBuilderID .* ChangeBuilder, OldChangeBuilder, ChangeManager non valido
ChangeManager update ChangeUpdate ChangeManagerID .* ChangeManager, OldChangeManager non valido
RfC approved changes ChangeUpdate ChangeState approved ChangeInitiators, GroupITSMChangeManager non valido-temporaneamente
RfC authorized ChangeUpdate ChangeState authorized CABAgents, ChangeInitiators, GroupITSMChangeManager valido
RfC canceled changes ChangeUpdate ChangeState canceled ChangeInitiators, GroupITSMChangeBuilder valido
RfC failed changes ChangeUpdate ChangeState failed CABAgents, ChangeInitiators, GroupITSMChangeManager valido
RfC changes in progress ChangeUpdate ChangeState in progress CABAgents, ChangeInitiators, GroupITSMChangeManager valido
pending approval changes ChangeUpdate ChangeState pending approval ChangeManager, CABCustomers, CABAgents non valido
pending PIR changes ChangeUpdate ChangeState pending PIR ChangeManager non valido
RfC rejected changes ChangeUpdate ChangeState rejected CABAgents, ChangeInitiators, GroupITSMChangeBuilder valido
RfC retracted changes ChangeUpdate ChangeState retracted CABAgents, ChangeInitiators, GroupITSMChangeManager valido
RfC successful changes ChangeUpdate ChangeState successfully closed CABAgents, ChangeInitiators, GroupITSMChangeManager valido
RfC post create ChangeUpdate ChangeTitle .* ChangeBuilder, GroupITSMChangeManager non valido
ticket linked to change ChangeLinkAdd ChangeBuilder, ChangeInitiators non valido
new workorder WorkOrderAdd ChangeBuilder, WorkOrderAgent non valido
updated workorder agent for workorder WorkOrderUpdate WorkOrderAgentID .* ChangeBuilder, WorkOrderAgent, OldWorkOrderAgent non valido
updated state for workorder WorkOrderUpdate WorkOrderState .* ChangeBuilder, WorkOrderAgents, ChangeInitiators non valido
planned start time of change reached ChangePlannedStartTimeReached ChangeBuilder, ChangeManager non valido
planned end time of change reached ChangePlannedEndTimeReached ChangeBuilder, ChangeManager non valido
actual start time of change reached ChangeActualStartTimeReached ChangeInitiators, GroupITSMChangeManager valido
actual end time of change reached ChangeActualEndTimeReached ChangeInitiators, GroupITSMChangeManager valido
planned start time of workorder reached WorkOrderPlannedStartTimeReached WorkOrderAgent non valido
planned end time of workorder reached WorkOrderPlannedEndTimeReached WorkOrderAgent non valido
actual start time of workorder reached WorkOrderActualStartTimeReached WorkOrderAgent non valido
actual end time of workorder reached WorkOrderActualEndTimeReached WorkOrderAgent non valido
requested time of change reached ChangeRequestedTimeReached ChangeBuilder, ChangeManager non valido
action execution successfully ActionExecute ActionResult successfully ChangeBuilder non valido
action execution unsuccessfully ActionExecute ActionResult unsuccessfully ChangeBuilder non valido