Home page redirect...can't get it to work

[kevinbednar]

Hey all, running the latest 3.1b2 version on Centos. I want to set it so that when a customer goes to http://support.domain.com it automatically takes them to support.domain.com/otrs/customer.pl. I've read through the various postings in the forums for different versions but nothing seems to work. One references the otrs.conf file but that doesn't even exist in my install. Not sure if an .htaccess file can be used to do a rewrite, but if it can I have no idea where it needs to be placed since there are no vhosts defined in the httpd.conf file so I'm not even sure where anything is aliased or placed. It seems like this is a common problem and an FAQ on it someplace would be great. If anyone has an instructions on how to do this in the latest version I would appreciate it. TIA all.

Kevin

[Marwain]

Make sure you have mod_rewrite installed along with Apache. In the root folder of the domain web, place .htaccess file with following content:

Code: Select all

RewriteEngine on
RewriteRule index\.html /otrs/customer.pl

[kevinbednar]

Thanks Marwain, but where is the default domain? /var/www/html is empty and is the default doc root in httpd.conf, so I'm not sure what OTRS considers the default doc root/page?

Kevin

[Marwain]

Yes, /var/www/html is the default location for Apache htdocs. You can try creating a "index.html" file with some test content and then access it using your browser to check if that's the location.

The definition for the OTRS aliases is in /etc/httpd (in RHEL distros) or in /etc/apache[2] (in Debian distros) in some otrs.conf file or so.

[kevinbednar]

Thanks, I'll give it a try and see how I make out!

Kevin

[kevinbednar]

Ok, I created an index.html in /var/www/html and all i put in it was some text. Then created an .htaccess file (also in /var/www/html) with what you said, restarted apache but all it does is show the text inside the index.html. mod_rewrite IS listed as being loaded in apache. Am I missing something? Perhaps I need to allow override for the default dir?

[kevinbednar]

Answered my own question. I DID need to allow overrides on the doc directory. Once I did that and restarted everything started working. Thanks for your help Marwain!

Kevin

[Marwain]

glad to help