Email notifications for user

[nemec]

Hi there,
we are just moving from otrs2 to otrs3 during Christmas time
and I cant find few settings (probably I just blind after hours of configuration:) ), I hope you can help me there:

1) when agent create phone ticket, the users don't receive email notification about this action, when can I change that ?
2) when agent close ticket by close fce instead during reply fce, customer also don't receive email notification, when can I change that ?

Tomas

[nemec]

I find out answer for question number one, it is of course:

-edit answer: default reply (after new ticket has been created)
-and assigned it: Manage Queue-Auto Response Relations

But I am still dont know why the customers don't receive email about ticket "Closed".

Any idea ?

Tomas

[crythias]

http://wiki.otrs.org/index.php?title=No ... has_closed