Filter management

dileep0358 · Post by **dileep0358** » 06 Jan 2012, 08:14

Dear Community,

I have 2 filter.
Filter1-> filter is applied on "Subject-ABCD" and "Body-dileep kumar singh" and i want to move this ticket in queue 1.
Filter2-> filter is applied only on "Subject-ABCD" and i want to move this ticket in queue 2.

but both the ticket is going on in queue 2.
my question is that i want to execute the Filter1 first then Filter2.
please explain.

Warm Regards,
Dileep Kumar Singh

Wolfgangf · Post by **Wolfgangf** » 06 Jan 2012, 09:16

Filters are processed in alphabetical ascending sorted order.
So just make sure filter1 is before Filter 2

dileep0358 · Post by **dileep0358** » 09 Jan 2012, 12:19

Dear sir,
where is this sorting methodology in otrs source code.

jojo · Post by **jojo** » 09 Jan 2012, 13:25

you should not change the code...

Wolfgangf · Post by **Wolfgangf** » 09 Jan 2012, 13:33

you should not change the code...

absolutelly! And it's not necessary at all

for example: I introduced naming conventions for filters; staring with a 3 diget code I can easily take care for the processing sequence
"000" is the first one, in my case a very general but import
"999" is the last one
inbetween there is lot of space to take care for a sequence
Hope this helps

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