[SOLVED] ITSM 3.0.5 : Workorder

[gciotola]

Hy to all,
i've a problem with the workorder in ITSM module (3.0.5) :

The question is :
We have set : ITSMChange::Frontend::AgentITSMChangeEdit###ChangeState to YES because we need a manual state change

I've created a new Chance (Change 1) and two workorder (WO 1, WO 2)

Now i need to lock the WO2 until the WO1 is closed.

I've build a condition but it doesn't work and in the SysLog we have this error :
ActionID '9' could not be executed successfully for ConditionID '9'.
The state 134 is not a possible next state!

How we can do it ? Any suggestion ?

[jojo]

you need to follow the order of the states which is controlled by the state machine

[gciotola]

Hi,
PROBLEM SOLVED

Unfortunately our Agent and Change Builder use the software in Italian and this localization generate a misunderstanding with the Condition.

We are thinking about to review all the translation

Tks for the support.