Open only a single ticket for follow-ups to a closed ticket

Moderator: crythias

Locked
rblst
Znuny newbie
Posts: 1
Joined: 28 Feb 2012, 11:58
Znuny Version: 30100

Open only a single ticket for follow-ups to a closed ticket

Post by rblst »

Hello,

I have set up my queues to open a new ticket when a follow-up arrives to an already closed ticket.
My problem is that a new ticket is created every time a follow-up to this closed ticket is received.
How can I set up OTRS so that only a single new ticket is created in this case, and follow-ups are added to that ticket?

Regards,

rblst
Locked