OTRS 3.1.1 - HOW Can I hide services not related to queue

[rl0infeck]

How I can remove from services list , services which is not connected with special queue ???
in otrs 3.0 I just hide services in config.pm but in otrs.3.1 this services appear on list (gray font color) grrr

[Nickcarter]

Same problem here.
In version 3.0.11 this issue was not present.

[NickGnd]

I solved it with the use of CSS3 (i use firefox) in OTRS 3.1

I state, I use a custom skin for the customer.

For hide services non related to queue, i modified my CSS:

go to the folder: $OTRS_HOME/var/httpd/htdocs/skins/Customer/__My_Custom_Skin__/css

Open file "Core.Form.css" and add at the end:

Code: Select all

option[disabled=disabled] {display: none;}

Works fine for me.

If you don't use a personalized skin for the customer, maybe you have to go:

$OTRS_HOME/var/httpd/htdocs/skins/Customer/default/css

and modify "Core.Form.css" adding the same line of code:

Code: Select all

option[disabled=disabled] {display: none;}

Let me know if works.

Good job!!


( PS: Nickcarter, are you italian? Maybe you can read this viewtopic.php?f=89&t=14180 )

[artjoms15]

Hello mates
It took me awhile to find the solution, because it is reaaaaaly inconvenient to look for one service in the pile of 100 disabled ones
The solution I came to was quite easy to implement

Code: Select all

            # check if service is disabled
            if ( !$Service{$ServiceKey} ) {
                $ServiceRegister{Disabled} = 1;
            }
			else {
				push @ServiceList, \%ServiceRegister;
			}
			
            # set service as printed
            $AddedServices{$ServiceKey} = 1;
        }
    }
    return \@ServiceList;

add the else statement to the code in appropriate .pm file (the module in which you need the dropdown without disabled services)
Although it would be quite convenient for us if this would be an adjustable configuration - to disable not needed elements or to hide those...

[kruegerM]

fantastic! been looking for this one for quite a while (viewtopic.php?f=62&t=14222)
On a related question, has anyone found how to keep the Queue's from being listed out with double colons instead of indentations? (see above hyperlinked post for example)

[jeske]

I tried the css route, but it didn't work. The else statement solved it for me. Since I'm a newbie, it took some time for me to figure out WHICH .pm files to modify. I had to modify AgentTicketEmail.pm and AgentTicketPhone.pm in the Kernel/Modules folder.

Jeff