"Software error" when opening OTRS

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Damb
Znuny newbie
Posts: 9
Joined: 30 Apr 2011, 19:44
Znuny Version: 3.0.6

"Software error" when opening OTRS

Post by Damb »

Hallo,

we are using OTRS 3.0.9 on a Windows Server 2003.
We are getting the following error message every time we open an OTRS page:
Software error:

ERROR:

For help, please send mail to the webmaster (webmaster@somenet.com), giving this error message and the time and date of the error.
I restarted the server, unsuccessful.
Even in the Windows event log I can't get new information.

When I restart the OTRS services over OTRSServicesRestart.bat, the following messages appear (German messages, my own translation):

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Cron Service (CRONw) is stopping.....
Cron Service (CRONw) has been stopped.

The Apache2.2 service is stopping.
The Apache2.2 service has stopped.
MySQL is stopping.
MySQL has been stopped.

MySQL is starting.
MySQL has been started.

ERROR: Can't open e:/workspace/otrs30/var/cron: No
PROGRA~1\OTRS\OTRS\bin\otrs.Cron4Win32.pl line 40.
Cron Service (CRONw) is starting.
Cron Service (CRONw) has been started.
In the services.msc, the services Apache, Cron Service and MySQL are shown as started.

The following message is written to the OTRS error log with every page request:

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[Tue Mar 13 09:58:03 2012] ZZZAuto.pm: Number found where operator expected at C:/PROGRA~1/OTRS/OTRS/Kernel/Config/Files/ZZZAuto.pm line 470, near "1"
[Tue Mar 13 09:58:03 2012] ZZZAuto.pm: 	(Missing semicolon on previous line?)
[Tue Mar 13 09:58:03 2012] [error] [Tue Mar 13 09:58:03 2012] ZZZAuto.pm: ERROR: \n
Do you have any other ideas? Thank you in advance for your help.

Gruß Damb
OTRS: 3.0.9 + ITSM 2.0.x
OS: Windows Server 2003 R2
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