ComposeExcludeCcRecipients not working in 3.1.1?

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StephenKing
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Posts: 23
Joined: 09 Sep 2008, 15:20

ComposeExcludeCcRecipients not working in 3.1.1?

Post by StephenKing »

Hi,

I'm wondering, if the option ComposeExcludeCcRecipients isn't working in OTRS 3.3.1 anymore, or whether it never worked the way I expect it to work (but I know from another installation that it can work as I think): All CC: recipients of the incoming mail should be added to the agent's answer. However this isn't the case with ComposeExcludeCcRecipients = No (which is the default value).

Can someone confirm a bug for me or do you have any further suggestions, where to search for the reason?

Thanks
Steffen
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