On the New Phone Ticket screen, I can't use template buttons to pre-select the Service or SLA fields, because the services don't appear until a customer is selected and the SLA doesn't appear until the service is selected. (ALL our services apply to ALL our customers; we are a single-company helpdesk, so if there's a way to get them to always appear before customer selection, that would be easiest).
Is there a work-around for this? I thought maybe I could move the fields around and get the agent to type the customer first, but of course the template form is a separate form and I would need to use some javascript to copy the selected customer into the form before submitting it (which fields represent the customer? I know it's more than just FromCustomer). I could also use some javascript events on the buttons to select everything on the screen for the agent (instead of submitting) but that's really complicated!
