Apparently the EscalationSuspend module doesn't work properly and we are getting this error. Any idea why?
After inspecting the mentioned files the problem is probably with getting the states of the tickets, but why I can't tell.
OTRS 3.0.9
EscallationSuspend 1.1.3
ERROR: OTRS-RebuildEscalationIndexOnline-42 Perl: 5.10.0 OS: linux Time: Mon Apr 2 09:27:02 2012
Message: Need ID or Name!
Traceback (19587):
Module: Kernel::System::State::StateGet (v1.48.2.1) Line: 195
Module: Kernel::System::Ticket::TicketSearch (v1.488.2.11) Line: 4078
Module: /opt/otrs//bin/otrs.RebuildEscalationIndexOnline.pl (v1.3) Line: 71
EscalationSuspend errors
Moderator: crythias