[SOLVED] Show/Hide Dynamic Field Based on Service

[jeske]

Hi All,

I'm trying to setup my New Phone Ticket so that some dynamic fields only show when a particular Service or SLA is chosen. I've found the posts on here dealing with freetext fields showing for certain queues, etc. but I'm unsure of how I need to go about changing things to work for dynamic fields, rather than freetext fields.

Should it be as easy as just replacing TicketFreeText with DynamicField?

I've changed:
document.getElementById('TicketFreeText1').style.display = 'block';

To be:
document.getElementById('DynamicField_MyFieldName').style.display = 'block'; ?

I've tried that and it doesn't work for me, so I'm assuming that it will require more than that.

Thanks in advance.

Jeff

[jeske]

I was eventually able to get it worked out.

In AgentTicketPhone.dtl and AgentTicketEmail.dtl, I added some code in the section where it checks if the Service is changed:

Code: Select all

<script type="text/javascript">//<![CDATA[
    $('#ServiceID').bind('change', function (Event) {
        Core.AJAX.FormUpdate($('#NewPhoneTicket'), 'AJAXUpdate', 'ServiceID', ['TypeID', 'Dest', 'NewUserID', 'NewResponsibleID', 'NextStateID', 'PriorityID', 'SLAID', 'SignKeyID', 'CryptKeyID', $Data{"DynamicFieldNamesStrg"}, 'To', 'Cc', 'Bcc']);
    });
############  Added by Jeff ##############
#Core.Agent.InitFocus();
switch ($('#ServiceID').val() ) {
	case  "2":
		document.getElementById('id name').style.display = 'block';
        break;
	case  "3":
		document.getElementById('id name').style.display = 'block';
        break;
	default:
		document.getElementById('id name').style.display = 'none';
}
 
#########  End - Added by Jeff ###########
    });
//]]></script>

Then I added the "id name" to the Dynamic Field that I wanted to Show/Hide:

Code: Select all

<!-- dtl:block:DynamicField_MyFieldName -->
                    <div id="id name" style="display:none;" class="Row Row_DynamicField_$QData{"Name"}">
                        $Data{"Label"}
                        <div id="id name" class="Field">
                            $Data{"Field"}
                        </div>
                        <div id="id name" style="display:none;" class="Clear"></div>
                    </div>
<!-- dtl:block:DynamicField_MyFieldName -->

Now, by default, the dynamic field is hidden. When you choose a Service with the ServiceID or 2 or 3, it automagically appears!

Jeff

[kiki]

Hi everyone, please, I'm new on OTRS and I would like to know if this code worked for anyone? does not work for me and I do not know what else I should do, someone could direct me. thanks in advance.