Agent notification on Owner Assignment

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pdragovich
Znuny newbie
Posts: 11
Joined: 10 May 2012, 21:49
Znuny Version: 3.1.3
Real Name: Paul
Company: BIG

Agent notification on Owner Assignment

Post by pdragovich »

I am trying to get the notifications setup to only email when a ticket is assigned to an owner. I Am not finding the setting that will turn the function on.

Thanks.
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jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
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Re: Agent notification on Owner Assignment

Post by jojo »

OTRS will always inform the new owner (nothing to turn off oder on)
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