ITSMChangeManagement

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tina
Znuny newbie
Posts: 48
Joined: 10 Apr 2012, 17:59
Znuny Version: 3.2.1
Real Name: boutayna

ITSMChangeManagement

Post by tina »

Hi,
I really need help,
I want to add a new field for a change request in database and make it visible in View of changes,
and possible to add a value for this field via interface,
can you tell me please the files that I should modify?
thank you for help
yuri0001
Znuny superhero
Posts: 630
Joined: 17 Mar 2011, 14:40
Znuny Version: 5.0.6
Real Name: Yuri Kolesnikov
Location: Russia

Re: ITSMChangeManagement

Post by yuri0001 »

Try to see about FreeText fields for Changes in SysConfig - ITSMChangeManagement section. There you can add up to 60 text fields as well as for Tickets. There you can create them and configure it's visibility in ChangeManagment screens. :?
SysConfig in ITSM Change Management -> Core::ITSMChange::FreeText
SysConfig in ITSM Change Management -> Frontend::Agent::ViewChangeEdit & some another sections.
Best regards Yuri Kolesnikov
OTRS 5.0.14, ITSM 5.0.14
SUSE 13.2, MariaDB 10.0.22(productive)
OTRS 5.0.14, ITSM 5.0.14(test)
tina
Znuny newbie
Posts: 48
Joined: 10 Apr 2012, 17:59
Znuny Version: 3.2.1
Real Name: boutayna

Re: ITSMChangeManagement

Post by tina »

thank you for your help,can you please tell how I can add?
because I tried and it doesn't work,
regards,
tina
Znuny newbie
Posts: 48
Joined: 10 Apr 2012, 17:59
Znuny Version: 3.2.1
Real Name: boutayna

Re: ITSMChangeManagement

Post by tina »

I found where the error that caused these,now it works but it is visible like a choicetextfield,
and I need it to be a textfield :(
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