LDAP usage

[thesavo]

Hello all this is my first time with OTRS. I am trying to get it to authenticate with our Windows 2003 AD Domain.
I copied the configuration example from http://doc.otrs.org/1.3/en/html/ldap-integration.html. I changed the nesseary valules, and added the line

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my $Self = shift;

to the beginning of the LDAP config lines, which the guide does not indicate. For testing I am using my own AD user and password.

Now, apache does restart properly, and I can login with root@localhost. I can also login to OTRS using another admin account i created. However It doesn't seem to be checking AD for customers or agents. Where are the logs for this kept; are they stored in apache/error.log?

[jojo]

please don't use the 1.3. Documentation for OTRS 3.1


have a close look at the 3.1 docs and use the forums search

[thesavo]

Thank you. I am now reading the 3.1 version of the guide, and it seams to be less helpful than the last version.
I grabbed the customer example from this new manual.
I changed the host = the Fully qualified DNS name of the domain controller
I changed the BaseDN to the name of the forest root.
I used CPAN to install Net::LDAP
I restarted apache

Apache starts OK. now when I watch the Apache error.log file, I get this error when I browese to http://localhost/otrs/customer.pl

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 Message: Can't locate Net/LDAP.pm in @INC (@INC contains: /usr/sbin/../../Custom /usr/sbin/../../Kernel/cpan-lib /usr/sbin/../.. /usr/Custom /usr/Kernel/cpan-lib /usr /usr/share/otrs/Custom /usr/share/otrs/Kernel/cpan-lib /usr/share/otrs/ /etc/perl /usr/local/lib/perl/5.14.2 /usr/local/share/perl/5.14.2 /usr/lib/perl5 /usr/share/perl5 /usr/lib/perl/5.14 /usr/share/perl/5.14 /usr/local/lib/site_perl . /etc/apache2) at /usr/share/otrs//Kernel/System/CustomerAuth/LDAP.pm line 17.
BEGIN failed--compilation aborted at /usr/share/otrs//Kernel/System/CustomerAuth/LDAP.pm line 17.

[jojo]

Net/LDAP.pm is not installed as the error message stated

[thesavo]

But when i attempt to install the net LDAP module, it states that its already installed.

Does CPAN need to install to a different path?

[jojo]

did you run CPAN as root?

[thesavo]

yes, and as a normal user. Both seam to install modules to the home folder.

[crythias]

how did you install Net::LDAP?

sudo cpan Net::LDAP
?