To print a picture in ticket/article

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Ramata
Znuny newbie
Posts: 20
Joined: 24 May 2010, 16:29
Znuny Version: 2.4.6

To print a picture in ticket/article

Post by Ramata »

Hi,

Anyone can suggest me how to print the picture in ticket/article? I'd like to use the "Print" button in OTRS menu.

Note: I'm using 3.1.6.

Thanks!
morecw
Znuny expert
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Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: To print a picture in ticket/article

Post by morecw »

Pictures in tickets aren't printed for me either. I'd also like to know how to make this work please! (also using 3.1.6)
Last edited by morecw on 24 Aug 2012, 11:45, edited 1 time in total.
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
jojo
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Joined: 26 Jan 2007, 14:50
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Re: To print a picture in ticket/article

Post by jojo »

just use the print dialog from your browser
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: To print a picture in ticket/article

Post by morecw »

jojo wrote:just use the print dialog from your browser
Printing from the browser is messy and does not necessarily print out the whole ticket especially if there are multiple notes/updates to the ticket that contain pictures.

If it's really not possible to simply print the whole ticket out in sequence then that must surely be a feature worth developing?
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: To print a picture in ticket/article

Post by jojo »

please don't use 2 threads for the same question!
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: To print a picture in ticket/article

Post by morecw »

jojo wrote:please don't use 2 threads for the same question!
Ok sorry, I though maybe the older thread had been forgotten about. Could you please delete this thread? You have now answered the other one
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
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