I need to link 'customer' to 'agents'. Is it possible?

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webipsum
Znuny newbie
Posts: 5
Joined: 22 Jun 2012, 19:35
Znuny Version: 3.1.3

I need to link 'customer' to 'agents'. Is it possible?

Post by webipsum »

Hi.
I need to link 'customer' to 'agents'. Is it possible?
And would like to display the 'dashboard' names of 'agents' beside the 'customers'. Is it possible?
Tks for your attention.
rschirin
Znuny newbie
Posts: 35
Joined: 16 Apr 2012, 18:25
Znuny Version: 3.1.2

Re: I need to link 'customer' to 'agents'. Is it possible?

Post by rschirin »

I don't think you can link customer directly to a specific agent. the only common point between them are groups, so you need to work on this way.
OTRS 3.1.6 on ubuntu with MySQL
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