Tips and Tricks to show AgentTicketFreeText

[jovemfelix]

After trying to show on menu the AgentTicketFreeText (although I try to use the checkbox on SysConfig - but didn't work!) so I replaced the old info about it as bellow:

Go to SysConfig and export the configuration, find at the code :

$Self->xxx {
'Action' => 'AgentTicketFreeText',
};

And replace it with this code

Code: Select all

$Self->{'Ticket::Frontend::MenuModule'}->{'310-FreeText'} =  {
  'Action' => 'AgentTicketFreeText',
  'Description' => 'Change the free fields for this ticket',
  'Link' => 'Action=AgentTicketFreeText;TicketID=$QData{"TicketID"}',
  'Module' => 'Kernel::Output::HTML::TicketMenuGeneric',
  'Name' => 'Free Fields',
  'PopupType' => 'TicketAction',
  'Target' => ''
};

Than you import the File again, go back to SysConfig and mark it as checked!