Add note after closing ticket

[cesco_78]

Hello!
I0ve a problm with closed ticket: all the agent can add notes to closed ticket. I neet that in a closed tickeet no one coluld add notes.
How can I do this?

Thank You

Best Regards

[jojo]

Have a look on the ACLs (Admin Book or faq.otrs.org)

[cesco_78]

I foud it! Thaks!