SendAgentNotification -> NewTicket

[Xypher]

For the life of me I cannot seem to find a defined agent notification that was added to my company's OTRS before I was hired.

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[Mon Aug  6 09:36:04 2012][Notice][Kernel::System::Ticket::Article::SendAgentNotification] Sent agent 'NewTicket' notification to '{email}@{address}{com}'.

Getting a feed of 5~ e-mail addresses being sent to, every new ticket, when we have one agent "Notification (Event)" which handles them all (sends the ticket notification to a group@address.com)

[crythias]

agent preferences notifications yes queue selected in my queues.

[Xypher]

agent preferences notifications yes queue selected in my queues.

Code: Select all

%arm = {
  palm => "face",
};

Thanks crythias