Sends new ticket notification emails to agents

[jschlueter]

I create two agents a few days ago and gave them the exact permissions and groups that I put on myself. When a new ticket is created I don't receive an email, which is what we want. But when a new ticket is created it automatically send these two new agents a notification email saying that there is a new ticket. Also...under the Agent. I had Send new ticket notifications marked as "Yes" for both the two that are getting the emails and for myself. Which doesn't make sense. But if I turn that off then it looks like they don't get the email but then why wasn't I getting the emails if mine was marked "Yes" also? Any idea why this would be happening? Thanks

[crythias]

But when a new ticket is created it automatically send these two new agents a notification email saying that there is a new ticket.

It happens.

under the Agent. I had Send new ticket notifications marked as "Yes" for both the two that are getting the emails and for myself. Which doesn't make sense.

Why not? Default says don't send to yourself tickets that you create. "Why would I want a notification of something I know about?"