Iphone App - Initialization error

[ccummings]

I have installed the iPhone package vai the Package manager.

When trying to connect to http://192.168.2.154/otrs/json.pl, I get the following error.

Initialization Error
During initialization of the account the following error has occured:
The request timed out.
Please check the account data and your internet connection or contact your administrator for assistance.

However, if I navigate to http://192.168.2.154/otrs/json.pl from Firefox on my workstation, I get the following error...which seems to indicate that it is accessible at this address.

{"Result":"failed","Message":"Need UserLogin or UserID!"}

I see nothing related to this in the main otrs.log...and I see no C:\Program Files (x86)\OTRS\OTRS\var\tmp\iPhone.log

What am I missing here?

[jojo]

that is an internal IP Adress. Is your logged into the same network?

[ccummings]

That was it...wifi was on a different network. All good now. Thanks.