Read only dynamic field

[th13fp45s]

Hi guys,

I am looking for a way to add a dynamic field where the user cannot change the text box content, or just add the dynamic field label, there is some way to do that?

I see the file /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl on block:

Code: Select all

#<!-- dtl:block:DynamicField_Field1 -->
#                <div class="Row Row_DynamicField_$QData{"Name"}">
#                    $Data{"Label"}
#                    <div class="Field">
#                        $Data{"Field"}
#                    </div>
#                    <div class="Clear"></div>
#                </div>
#<!-- dtl:block:DynamicField_Field1 -->

Theoretically, if I change Field1 for my field name and remove the block above it will work, but this changes doesnt work...

# <div class="Field">
# $Data{"Field"}
# </div

Can someone help me please?

[crythias]

I am looking for a way to add a dynamic field where the user cannot change the text box content, or just add the dynamic field label, there is some way to do that?

Why bother adding a dynamic field if the information never changes?
or,
If you want a select box, make the dynamic field a select box with one entry.

Dynamic fields will display when you enable them to display.
They will be changeable where you enable them to be changed in certain forms.
If you want values that have been input once to never change, just print the values.
Don't try to print a label and a field for something you just want to print data. Look at $QData{"DynamicField_fieldname"}

[th13fp45s]

Thanks crythias,

Let me explain better the problem. On new ticket form from customer I have a lot of Dynamic Fields and I would like to separate them on labeled sections, like:

Network

Enter Server IP: Textbox
Name: TextBox

Backup

Do you have backup? Droplist

So, Network and Backup would be labels. There any way to create labels on this screen?

[crythias]

Look at the rendered page (view source) for hints.

[th13fp45s]

crythias, but this page is dynamically generated, the code above on file /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl is responsible to generate this code, correct?

Code: Select all

<!-- dtl:block:DynamicField -->
                <div class="Row Row_DynamicField_$QData{"Name"}">
                    $Data{"Label"}
                    <div class="Field">
                        $Data{"Field"}
                    </div>
                    <div class="Clear"></div>
                </div>
<!-- dtl:block:DynamicField -->

[crythias]

Yes. Maybe I'm unclear what you'd like to see happen.
If you want labels on dynamic fields, they'd be autogenerated from what you told OTRS you'd like to label the DynamicField.
You'd also enable them on the Customer Screen within SysConfig if you want them to appear dynamically (What's in SysConfig shows on the screen). If you want to enable them statically (directly in the .dtl), take a look at the commented section

Code: Select all

#<!-- dtl:block:DynamicField_Field1 -->
#                <div class="Row Row_DynamicField_$QData{"Name"}">
#                    $Data{"Label"}
#                    <div class="Field">
#                        $Data{"Field"}
#                    </div>
#                    <div class="Clear"></div>
#                </div>
#<!-- dtl:block:DynamicField_Field1 -->

and make appropriate adjustments (Field1 is to be replaced with the actual name of the field).

[th13fp45s]

crythias, I could solve my problem with this code, but it doesnt work! Look, let's suppose that dynamic field name be Cliente, if I would like to add it statically, is the code above correct?

Code: Select all

<!-- dtl:block:DynamicField_Cliente -->
                <div class="Row Row_DynamicField_$QData{"Name"}">
                    $Data{"Label"}
                    <div class="Field">
                        $Data{"Field"}
                    </div>
                    <div class="Clear"></div>
                </div>
<!-- dtl:block:DynamicField_Cliente -->

[crythias]

What screen are we modifying?

[th13fp45s]

./Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl

New ticket from customer user.

[crythias]

It won't show if the field is not enabled in SysConfig, and *THEN* it will double print if both the "listing" block (<!-- dtl:block:DynamicField -->) exists AND the "entry" block (<!-- dtl:block:DynamicField_Field1 -->) exists (so comment out the listing block if you want a specific placement/order.)

But I think that would have properly answered earlier: enable the entry in SysConfig for the screen.

"Where?"
Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew, at the bottom, click +, the field name, and a 0 for disabled, 1 for enabled/optional and 2 for required/mandatory.

"Disabled?"
It's the same as not entering it, but you may choose to enter it as a placeholder.