[Solved]Customer TicketOverview Ticket Title vs Last Subject

[Mydnyte]

Good afternoon,

I'm trying to implement the same functionality from:

Frontend::Agent::TicketOverview
Ticket::Frontend::OverviewSmall###ColumnHeader

TicketTitle / LastCustomerSubject

Into the CustomerTicketOverview screen. (The screen that the customer sees with a listing of their current tickets)
My Customers are complaining that they are seeing the last subject in the overview, not the ticket title.
I would like to force the ticket title in this view. I haven't been able to find any configuration options related to this.

It's a definite possibility that I have overlooked something here. I appreciate any feedback.

Thanks.

[CSL]

You can use the CustomerTicketOverView.dtl file to customize this. Copy and paste the code for existing columns to add new ones, or change the existing code to alter the data that is placed in each column.

[Mydnyte]

You can use the CustomerTicketOverView.dtl file to customize this. Copy and paste the code for existing columns to add new ones, or change the existing code to alter the data that is placed in each column.

Thanks for pointing me in the right direction.

I edited the following item in /Kernel/Output/HTML/Standard/CustomerTicketOverview.dtl

Code: Select all

<!-- dtl:block:Record -->
                <tr title="$QData{"TicketNumber"}" class="MasterAction">
                    <td class="Ticket">
                        <a href="$Env{"Baselink"}Action=CustomerTicketZoom;TicketNumber=$LQData{"TicketNumber"}" class="MasterActionLink">$QData{"TicketNumber"}</a>
                    </td>
                    <td class="Title">
                        <div>
                            <h2>$QData{"Title","60"}</h2>
                            &nbsp;-&nbsp; $QData{"Subject","200"}
                        </div>
                    </td>
                    <td class="Status" title="$Text{"$Data{"State"}"}">$Text{"$Data{"State"}"}</td>
                    <td class="Age" title="$TimeShort{"$Data{"Created"}"}">$QData{"Age","20"}</td>
                </tr>
<!-- dtl:block:Record -->

From:

Code: Select all

<h2>$QData{"Subject","60"}</h2>

To:

Code: Select all

<h2>$QData{"Title","60"}</h2>

And it worked like a charm.

Thanks!