(SOLVED) Control what page arrives after ticket is closed?

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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

(SOLVED) Control what page arrives after ticket is closed?

Post by morecw »

Hi OTRS experts,

only since today I have received complaints from one or two users that after they close a ticket, instead of it going to their Last-Search (or Status View) it has been going instead to the Dashboard.

Can anyone explain what controls this? I can only find "Screen after new ticket" in Preferences so maybe there's something similar elsewhere..?
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: (SOLVED) Control what page arrives after ticket is close

Post by morecw »

somehow it fixed itself in the end
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
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