Need Module error

[robmcmi]

We are running 3.1.7 of OTRS on CENTOS.

When I attempt to change an Agent's information.

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Sep 10 15:53:11 2012 Message: Need module! -- Traceback (1858): Module: Kernel::System::Main::Require (v1.63) Line: 100 Module: Kernel::Modules::AdminUser::Run (v1.82) Line: 204 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46 Module: (eval) (v1.90) Line: 204 Module: ModPerl::RegistryCooker::run (v1.90) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.90) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

I'm not a PHP developer but it appears that something is calling the Module: Kernel::System::Main::Require with a null value in the $Module field. I've run the otrs.CheckModule.pl and don't see anything unusual there.

Any other suggestions for troubleshooting?

Thanks.
Rob

[robmcmi]

Bump! Any ideas? Why changing Agent information throws this strange error?

[crythias]

I am a php developer and this is perl, and there's not enough information to diagnose the problem.

The code that's balking is balking because there is a call to the "Require" sub that doesn't contain a Module.

"Why is that?"
I don't know. it shouldn't happen, but it may be a customization...

Walk us through your process, check your apache error.log as well, and describe any changes you've made.