[SOLVED] How to change automatically an article subject?

[LuciferSam]

Hi there. I wish to know how to change automatically a subject when I insert an article with a certain note type.

Example:
1) I add a note with a note type "internal-update"
2) Automatically OTRS should change the subject with "Call update"

I've tried with a trigger in Postgres BEFORE INSERT, but with no luck. OTRS said that he cannot find the ArticleID.

How can I manage that?

OTRS: 3.1.10
PostgreSQL: 9.1.5

Thanks.

[crythias]

use a javascript onchange in your .dtl for that.

[LuciferSam]

Thank you, for your answer.
Where I can find an example? Or what file should I change?

The articles are in agent view

[crythias]

something like this added to AgentTicketActionCommon.dtl
search on the interwebs for things like jquery, value, dropdown, select, change, text.

Code: Select all

<script type="text/javascript">//<![CDATA[
    $('#ArticleTypeID').bind('change', function (Event) {
      if ($(this).text() == 'note-external') (
          $('#Subject').text('Not a note');
     )
    });
//]]></script>

This code may have bugs, is not tested, and probably doesn't work.