Every once in a while a customer will respond to a old ticket that has already been closed. Sometimes with a new query worthy of a new ticket, sometimes just to say thanks.
Is there a way to stop closed calls being reopened and if so what happens when someone replies to a closed call?
How do I stop users re-opening closed calls
Moderator: crythias
-
KPS
- Znuny newbie
- Posts: 20
- Joined: 11 Jul 2012, 01:42
- Znuny Version: 3.1.8
- Real Name: Neil H
- Company: kps
How do I stop users re-opening closed calls
Windows 2008 R2 - OTRS 3.1.8
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: How do I stop users re-opening closed calls
this is per queue setting.
Options are:
reopen, new ticket, or reject.
Options are:
reopen, new ticket, or reject.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask