Adding an image to customer portal in ticket creation

Moderator: crythias

Locked
vinesh
Znuny newbie
Posts: 76
Joined: 01 Sep 2012, 09:51
Znuny Version: 5.0.16
Real Name: Vinesh Narayanan
Company: NTS

Adding an image to customer portal in ticket creation

Post by vinesh »

I think someone can help me, i wanted to insert an image to customer portal in ticket creation where image represent for Proirity and SLA table which is an image please help me how to add this image on customer portal ticket creation page. i have attached screenshot what i actually need.
You do not have the required permissions to view the files attached to this post.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Adding an image to customer portal in ticket creation

Post by jojo »

you need to change the CustomerTicketMessage.dtl
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
vinesh
Znuny newbie
Posts: 76
Joined: 01 Sep 2012, 09:51
Znuny Version: 5.0.16
Real Name: Vinesh Narayanan
Company: NTS

Re: Adding an image to customer portal in ticket creation

Post by vinesh »

I know jojo it should be changed in CustomerTicketMessage.dtl but do not know the code's to put in an image in CustomerTicketMessage.dtl can i have an sample codes for putting an image in .dtl files which will be very helpful thanks and waiting for your reply.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Adding an image to customer portal in ticket creation

Post by jojo »

thats basic HTML coding. Please ask some of your webdevelopers
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
vinesh
Znuny newbie
Posts: 76
Joined: 01 Sep 2012, 09:51
Znuny Version: 5.0.16
Real Name: Vinesh Narayanan
Company: NTS

Re: Adding an image to customer portal in ticket creation

Post by vinesh »

thanks jojo i was able to manage it and now it is fine. :)
Locked