drop down list

[djfinggaz]

Hello
I'm new to OTRS and i've searched the forum for what I need to do and couldn't find it.
What I'm trying to do is create 2 dropdown fields in the "Create NewPhone Ticket". I want it to be before the Text field and to be like:

the first dropdown field name - Purchase Channel with the dropdown values:
eCommerce OS
Other eCommerce
Local retail

second dropdown field name - Country with the dropdown values:
DE
ES
IT
FR
UK
ROW

I would very much appreciate anyone's help
Thanks in advance

[yuri0001]

You need to create two dynamic fields, type - dropdown. After it you need to activate them in SysConfig in SysConfig in Ticket -> Frontend::Customer::Ticket::ViewNew - Ticket::Frontend::CustomerTicketMessage###DynamicField.
This placed this new fields bottom of create ticket form.
If you want to place them before Ticket Body, you need to edit CustomerTicketMessage.dtl file.
Usually, the dynamic fields are displayed by a single operator. In the text of this module you can find commented piece of code, that describe how to display the dynamic fields one after another in your own sequence. Read this example and do what do you want in needed place.

[djfinggaz]

You need to create two dynamic fields, type - dropdown. After it you need to activate them in SysConfig in SysConfig in Ticket -> Frontend::Customer::Ticket::ViewNew - Ticket::Frontend::CustomerTicketMessage###DynamicField.
This placed this new fields bottom of create ticket form.
If you want to place them before Ticket Body, you need to edit CustomerTicketMessage.dtl file.
Usually, the dynamic fields are displayed by a single operator. In the text of this module you can find commented piece of code, that describe how to display the dynamic fields one after another in your own sequence. Read this example and do what do you want in needed place.

Thanks for the quick replay
The thing is, I made the dropdown fields but I don't exactly know what to put in "possible values - key"

key_values.JPG

when you create the field and also when you need to activate it what values do I need to write there (see ex)

field_activate.JPG

And maybe that's why I can't see the dropdown field in when I'm trying to create a NewPhoneTicket

[yuri0001]

On first screenshot - Key - any name.
On second - Key - Dynamic field NAME, Content - 0(not display),1(display),2(display, mandatory to fill)

[djfinggaz]

On first screenshot - Key - any name.
On second - Key - Dynamic field NAME, Content - 0(not display),1(display),2(display, mandatory to fill)

Thank you very much for the help, it works now

[ptay]

Thank you for the details. I read through parts of the OTRS Admin 3.1 Manual section about Dynamic Fields and missed the part stating to update the Config Settings in Ticket -> Frontend::Customer::Ticket::ViewXXX.

Your post was helpful.