OTRS Import Export Package - cannot configure

[venr]

Hi there

I've been trialling OTRS 3.1.11 as proof of concept on Windows/IIS7.5/MSSQL following guidelines in Wikis and forum resources and have it working fine more or less.

But now I've hit an issue with the Import Export package after installation (installation is fine and no errors reported). When I try to launch the Import Export configuration item from Admin -> System Administration -> Import Export link, it throws an error straight away, details as follows -

Code: Select all

Error Message: No object backend found! 
. 

<![CDATA[
Message:
No object backend found!

Comment:


Traceback:
ERROR: OTRS-CGI-10 Perl: 5.16.1 OS: MSWin32 Time: Tue Nov  6 15:11:03 2012

 Message: No object backend found!

 Traceback (2704): 
   Module: Kernel::Modules::AdminImportExport::Run (v1.26) Line: 1162
   Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868
   Module: PerlEx::Precompiler::e_::otrs::bin::cgi2dbin::index_pl::__ANON__ (v1.90) Line: 46
   Module: (eval) (unknown version) Line: 458
   Module: PerlEx::Precompiler::Execute (unknown version) Line: 458

"
                    ]]>  
You canSend a bugreport or go back to the previous page. 

Error Details:Error Details
Backend ERROR: OTRS-CGI-10 Perl: 5.16.1 OS: MSWin32 Time: Tue Nov 6 15:11:03 2012 Message: No object backend found! Traceback (2704): Module: Kernel::Modules::AdminImportExport::Run (v1.26) Line: 1162 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: PerlEx::Precompiler::e_::otrs::bin::cgi2dbin::index_pl::__ANON__ (v1.90) Line: 46 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458 

Have tried searching forum and admin manual for any tips /clues in troubleshooting this without much success.

Any ideas / help on how to go about resolving this issue?

Thanks
Ven

[jojo]

you need at least one object to Import/Export.

OTRS itself only delivers (built in) the possibility to import/export CIs. So you need to install the ITSM Configuration Management Package.

Cape IT has some Plugins for Import/Export of customers and services

[venr]

Thanks for the prompt response, jojo! Much appreciated..

So you need to install the ITSM Configuration Management Package

Am I correct in assuming that this is built into the ITSM Core Package (3.1.6) which is already installed in my case?

Cape IT has some Plugins for Import/Export of customers and services

Thanks a bunch, have downloaded a few of them for testing now..

Cheers
Ven

[jojo]

no, Core is only core...

[venr]

Thanks, again!

I had downloaded from the ITMS package kits from the Bundle link which didn't contain the Configuration Management package, but have now downloaded and installed it and all is good!

Cheers
Ven