I followed the steps exactly as given in this wiki article to create a notification
http://wiki.otterhub.org/index.php?titl ... has_closed
The notification is created successfully but no email is sent out on change in status update of ticket. When i checked the logs, i found the following entry
Code: Select all
[Error][Kernel::Output::HTML::Layout::BuildSelection][2154] Need Data!
Thanks
OTRS 3.1.11 on Microsoft Windows 2003