POSIX TimeZones in OTRS

[worldcitizen]

Hi all,

As it's useful I'm checking out how POSIX Timezones implement in OTRS.
The reason why it's useful for us mainly because of Daylight saving time.
The current set-up with with a time difference in respect to the Core::Time isn't OK. When you're operating internationally and you're member offices have a different or no Daylight saving time scheme.

I did some basic research and some tests. A user can, when TimeZoneUser and TimeZonePosixin in Core::Time are enabled, select a Posix TimeZone.

I would like to know what the best / preferred way is to incorporate dynamical generated content in Framework.xml and/or otrs/Kernel/System/SysConfig.pm ?
As for Core::Time ( TimeZone ) and Core::Time::Calendar1 ( TimeZone::Calendar1 ) it's not clear how dynamically generated code should be added to the Framework.xml or anywhere else?

Does anyone know if any plans exist to incorporate Posix TimeZones or any other Daylight saving time aware code.
If no plans exist, what are the chances that working code for Posic TimeZones will be added to the otrs standard code base?

I've attached a diff of the basic code, it's just scrap code for now.

Regards,

Joop.

[jojo]

well, you should not touch the xml files or ZZZAuto.pm

The best is to write them in a seperate .pm file in the Kernel/Config/Files folder

[worldcitizen]

I'm new to OTRS.

I found this documentation: http://doc.otrs.org/3.1/en/html/configuration.html

Do you know if any otrs team approved template exists that show the preferred way this should be handled?

[jojo]

just create a .pm file with the neccessary config code in it in Kernel/Config/Files.

The last line needs to be:

1;

[worldcitizen]

Is it OK to edit files like Kernel/Output/HTML/PreferencesTimeZone.pm, Kernel/System/Time.pm?
Or should it be handled in a different way ( please check the diff ) ?

[jojo]

these should be in the custom directory as otherwise the will be overriden by original code on updates

[worldcitizen]

Do you know if otrs has any plans to implement Daylight saving time on top or in stead of the current TimeZone set-up?

[jojo]

currently there are no such plans

[worldcitizen]

I see OTRS is used by a lot of international operating companies.

I wonder how they have solved the time issue or they are happy with the time difference configuration, which involves some manual changes when the Daylight Saving time is active/inactive.
Or they only have one queue Calendar and they work with the TimeZoneUserBrowserAutoOffset ?