(SOLVED) Configure the "From Name" for New Acc/Pw notify

morecw · Post by **morecw** » 23 Nov 2012, 18:30

Hi all,

I've not yet found a way to configure this correctly as all emails received by the customer for either a) new account registration b) new password, display only the email address. However all answers from agents are displaying the From Name correctly. Agent notifications also display correctly.

Where can I reconfigure the From Name for notifications for a) + b) ?

Thanks in advance

Post by **crythias** » 23 Nov 2012, 18:50

explicitly put what you want after the notification email address <what I want to say>

morecw · Post by **morecw** » 23 Nov 2012, 19:41

crythias wrote:explicitly put what you want after the notification email address <what I want to say>

Where exactly please? I've tried "support@oursite.com<Our Ticket System>" in the following places:

Framework -> Core -> AdminEmail - (crashed the system)
Framework -> Core -> NotificationSenderEmail - (made no difference)

Probably admin email with a space after .com ... If not, I'm not sure.

morecw · Post by **morecw** » 24 Nov 2012, 09:24

Probably admin email with a space after .com ... If not, I'm not sure.

no, that doesn't work either

Post by **crythias** » 25 Nov 2012, 01:21

It should look like this:

Code: Select all

John Doe <JohnDoe@somewhere.com>

Ref:
http://www.ietf.org/rfc/rfc2822.txt

morecw · Post by **morecw** » 25 Nov 2012, 13:21

Works!! Thank a lot for your help!

Znuny Open Source Ticketsystem

(SOLVED) Configure the "From Name" for New Acc/Pw notify

(SOLVED) Configure the "From Name" for New Acc/Pw notify

Re: Configure the "From Name" for New Account/Password notif

Re: Configure the "From Name" for New Account/Password notif

Re: Configure the "From Name" for New Account/Password notif

Re: Configure the "From Name" for New Account/Password notif

Re: Configure the "From Name" for New Account/Password notif