Hello,
I'm testing otrs itsm change module, and I focus on creating change templates for things like server installation or computer replacement.
Before saving the change as a template, I make sure no operator has a workorder in order to avoid wrong notifications when using the template.
But if I want to change something in the template, how can I do it without restaring from scratch ?
Should I keep a change with that in mind or is there a way I haven't found ?
Regards,
edit change template workorders
Moderator: crythias
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- Znuny newbie
- Posts: 24
- Joined: 11 Nov 2012, 00:14
- Znuny Version: 3.1.11
- Real Name: Mikael Kermorgant
- Company: Iufm de Paris
edit change template workorders
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
Using ORS::ITSM 3.1.11-3.1.6 on Debian