Need help in 'Support Assessment'.....

Moderator: crythias

Locked
shoaib
Znuny newbie
Posts: 16
Joined: 20 Nov 2012, 10:26
Znuny Version: OTRS 3.1
Real Name: Shoaib Mairaj
Company: BK Consimpex Pvt Ltd

Need help in 'Support Assessment'.....

Post by shoaib »

Hi

I am getting the below 2 errors
Check "max_allowed_packet" setting.
"max_allowed_packet" should be higher than 7 MB (it's 1 MB).
Check "query_cache_size" setting.
The setting "query_cache_size" should be used.
Kindly let me know what should i do & where/how will i find these settings?

Regards
Shoaib
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: Need help in 'Support Assessment'.....

Post by jojo »

Hi,

these are settings of the mysql database. The need to be changed in the my.cnf

Please ask your database admin for support, where the file was found and if you can restart the mysql server after changing these settings
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Locked