Hide custom states?

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morecw
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Znuny Version: 3.1.6
Real Name: Craig Wellman
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Hide custom states?

Post by morecw »

Hi all,

I have two custom states which I'm using with Generic Agent/Events and a specific response. However from all other modules I'd like to hide these two states.

Is this at all possible using the interface? Or should I use ACL?

Thanks a lot
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crythias
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Re: Hide custom states?

Post by crythias »

put the custom states in their own type and then don't use that type in the other modules.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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morecw
Znuny expert
Posts: 215
Joined: 18 Jun 2012, 09:24
Znuny Version: 3.1.6
Real Name: Craig Wellman
Company: STÜBER SYSTEMS

Re: Hide custom states?

Post by morecw »

crythias wrote:put the custom states in their own type and then don't use that type in the other modules.
Can you please expand on that a little?

I need them to function as pending reminder and auto-close.
OTRS 3.1.6, Windows 2008 with MySQL database
Firefox 14, Chrome 22
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Hide custom states?

Post by crythias »

morecw wrote:I need them to function as pending reminder and auto-close.
Come on, you should try to figure this out yourself. You realize how much free help you have gotten so far? Start reading a manual and try some stuff. Break some eggs. Make a few omelettes. Delight in the discovery that you figured it out yourself.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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