customer's config items

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artturi
Znuny newbie
Posts: 24
Joined: 11 Nov 2012, 00:14
Znuny Version: 3.1.11
Real Name: Mikael Kermorgant
Company: Iufm de Paris

customer's config items

Post by artturi »

Hello,

I'm testing the cmdb part of otrs. I have populated it with computers, and have tested an association with a customer via the owner field.

Is it possible to see the computer from the agent interface, in the customer informations (among phone, mail, etc) ?

Regards

Mikael
Mikael
Using ORS::ITSM 3.1.11-3.1.6 on Debian
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