Default Text in a Note

[tnieman]

I would like to include the value of a dynamic field as default text in a note on a ticket. I see how to enter default text, but I don't know how to pull in the field data.

I found the $QData{:""} function in the Developer manual, but it won't pull in DevTestTrackNumber dynamic field that we created.

I also saw $QEnv{""} in the Dev manual, I tried $QEnv{"UserFirstName"} as a test, and it worked.

How do I include ticket level data?

[jojo]

Please Show the variable you tried in QData

[tnieman]

It was DevTestTrackNumber, which is a dynamic field.

[jojo]

Try <OTRS_TICKET_DynamicField_DevTestTrackNumber>

[tnieman]

I put in $QData{"<OTRS_TICKET_DynamicField_DevTestTrackNumber>"}

It didn't work.

[jojo]

just try <OTRS_TICKET_DynamicField_DevTestTrackNumber> (in sysconfig)

[tnieman]

Tried that - see the images I attached.

[jojo]

I checked the code. Using these fields is only possible in for the canned replies, notification, notification event and auto replies

[tnieman]

OKay, thanks for checking for me.

Tom