Need TicketID!!

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Cori
Znuny newbie
Posts: 2
Joined: 10 Jan 2013, 14:24
Znuny Version: OTRS 3.2

Need TicketID!!

Post by Cori »

Hi,
I am new to OTRS and I encounter the following problem.
When we created a new ticket doesn't return any error, when we press the button to close the ticket is generated the following error:

ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Jan 10 13:05:30 2013
Message: Need TicketID!

RemoteAddress: 172.XX.X.X
RequestURI: /otrs/index.pl?Action=AgentTicketClose;TicketID=1035

Traceback (18698):
Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketLockSet (v1.577) Line: 3589
Module: Kernel::Modules::AgentTicketActionCommon::Run (unknown version) Line: 162
Module: Kernel::System::Web::InterfaceAgent::Run (v1.69) Line: 866
Module: ModPerl::ROOT::ModPerl::Registry::otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.91) Line: 204
Module: ModPerl::RegistryCooker::run (v1.91) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.91) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Jan 10 13:05:52 2013

The same happens when we move the ticket:

Message: Need TicketID!

RemoteAddress: 172.XX.X.X
RequestURI: /otrs/index.pl

Traceback (18741):
Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketLockSet (v1.577) Line: 3589
Module: Kernel::System::Ticket::Event::ForceUnlock::Run (v1.11) Line: 56
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketQueueSet (v1.577) Line: 1834
Module: Kernel::Modules::AgentTicketMove::Run (v1.115) Line: 735
Module: Kernel::System::Web::InterfaceAgent::Run (v1.69) Line: 866
Module: ModPerl::ROOT::ModPerl::Registry::otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46[/i]

We are working with version 3.2 Beta 2.

Can you help me? I have reviewed the settings and in principle has not changed anything.

Greetings, Cori
jojo
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Joined: 26 Jan 2007, 14:50
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Re: Need TicketID!!

Post by jojo »

please use the latest version of OTRS (or the latest beta)

beta usage is also on own risk on not intented for production systems
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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reneeb
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Re: Need TicketID!!

Post by reneeb »

I guess your EventHandler module is buggy.
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