Hi,
I am new to OTRS and I encounter the following problem.
When we created a new ticket doesn't return any error, when we press the button to close the ticket is generated the following error:
ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Jan 10 13:05:30 2013
Message: Need TicketID!
RemoteAddress: 172.XX.X.X
RequestURI: /otrs/index.pl?Action=AgentTicketClose;TicketID=1035
Traceback (18698):
Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketLockSet (v1.577) Line: 3589
Module: Kernel::Modules::AgentTicketActionCommon::Run (unknown version) Line: 162
Module: Kernel::System::Web::InterfaceAgent::Run (v1.69) Line: 866
Module: ModPerl::ROOT::ModPerl::Registry::otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46
Module: (eval) (v1.91) Line: 204
Module: ModPerl::RegistryCooker::run (v1.91) Line: 204
Module: ModPerl::RegistryCooker::default_handler (v1.91) Line: 170
Module: ModPerl::Registry::handler (v1.99) Line: 31ERROR: OTRS-CGI-10 Perl: 5.14.2 OS: linux Time: Thu Jan 10 13:05:52 2013
The same happens when we move the ticket:
Message: Need TicketID!
RemoteAddress: 172.XX.X.X
RequestURI: /otrs/index.pl
Traceback (18741):
Module: Kernel::System::Ticket::Event::NagiosAcknowledge::Run (v1.12) Line: 50
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketLockSet (v1.577) Line: 3589
Module: Kernel::System::Ticket::Event::ForceUnlock::Run (v1.11) Line: 56
Module: Kernel::System::EventHandler::EventHandler (v1.14) Line: 245
Module: Kernel::System::Ticket::TicketQueueSet (v1.577) Line: 1834
Module: Kernel::Modules::AgentTicketMove::Run (v1.115) Line: 735
Module: Kernel::System::Web::InterfaceAgent::Run (v1.69) Line: 866
Module: ModPerl::ROOT::ModPerl::Registry::otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 46[/i]
We are working with version 3.2 Beta 2.
Can you help me? I have reviewed the settings and in principle has not changed anything.
Greetings, Cori
Need TicketID!!
Moderator: crythias
Re: Need TicketID!!
please use the latest version of OTRS (or the latest beta)
beta usage is also on own risk on not intented for production systems
beta usage is also on own risk on not intented for production systems
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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Re: Need TicketID!!
I guess your EventHandler module is buggy.
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