[SOLVED] Queue visibility in new tickets

[VeteranNewbie]

Sorry if this is an obvious question. I looked but could not find anything that directly addresses it.

My understanding of tickets is that I want to route them to queues/agents based on the input from the customer/user, but I dont want the user to choose the queue themselves. I want them to tell me about their incident.

Yet the New Ticket form shows the queue selection drop-down as a mandatory field, e.g.

* To: ___________

I know I am missing something, but what?

[jojo]

you can change it via sysconfig

[VeteranNewbie]

you can change it via sysconfig

Groovy.

Can you be a little more specific, please?

Thanks

[VeteranNewbie]

OK, found it in

Edit Config Settings in Ticket -> Frontend::Customer::Ticket::ViewNew

Thanks again.