When creating a stat template, otrs has all these attributes that can be dispalyed, Is there some place i can find out what each of them means (or does) exactly? (some of them seem obvious from the naming but some are confusing .... i just want some clarity).... (TIP: you dont have to tell me all , u can just add the ones your sure of) ..thanks guys. keep up the good work
AccountedTime
EscalationDestinationIn
EscalationDestinationTime
EscalationDestinationDate
EscalationTimeWorkingTime
EscalationTime
FirstResponse
FirstResponseInMin
FirstResponseDiffInMin
FirstResponseTimeWorkingTime
FirstResponseTimeEscalation
FirstResponseTimeNotification
FirstResponseTimeDestinationTime
FirstResponseTimeDestinationDate
FirstResponseTime
UpdateTimeEscalation
UpdateTimeNotification
UpdateTimeDestinationTime
UpdateTimeDestinationDate
UpdateTimeWorkingTime
UpdateTime
SolutionTime
SolutionInMin
SolutionDiffInMin
SolutionTimeWorkingTime
SolutionTimeEscalation
SolutionTimeNotification
SolutionTimeDestinationTime
SolutionTimeDestinationDate
SolutionTimeWorkingTime
FirstLock
StateType
UntilTime
UnlockTimeout
EscalationResponseTime
EscalationSolutionTime
EscalationUpdateTime
RealTillTimeNotUsed
Meaning of Attributes in OTRS Stats
Moderator: crythias
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crythias
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Re: Meaning of Attributes in OTRS Stats
How about you tell us which ones you have no clue about? Obviously named attributes are obvious.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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pluwum
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Re: Meaning of Attributes in OTRS Stats
crythias wrote:How about you tell us which ones you have no clue about? Obviously named attributes are obvious.
AccountedTime
EscalationDestinationIn
EscalationDestinationTime
EscalationDestinationDate
EscalationTimeWorkingTime
EscalationTime
FirstResponse
FirstResponseInMin
FirstResponseDiffInMin
FirstResponseTimeWorkingTime
FirstResponseTimeEscalation
FirstResponseTimeNotification
FirstResponseTimeDestinationTime
FirstResponseTimeDestinationDate
FirstResponseTime
UpdateTimeEscalation
UpdateTimeNotification
UpdateTimeDestinationTime
UpdateTimeDestinationDate
UpdateTimeWorkingTime
UpdateTime
SolutionTime
SolutionInMin
SolutionDiffInMin
SolutionTimeWorkingTime
SolutionTimeEscalation
SolutionTimeNotification
SolutionTimeDestinationTime
SolutionTimeDestinationDate
SolutionTimeWorkingTime
FirstLock
UntilTime
UnlockTimeout
EscalationResponseTime
RealTillTimeNotUsed
i know it looks like my previous list but trust me its less ...those are the ones that i need to be sure about.
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crythias
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- Znuny Version: 5.0.x
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Re: Meaning of Attributes in OTRS Stats
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask