OTRS 3.1.1 -- OTRS-CGI-10 -- Errors

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CadoozAG
Znuny newbie
Posts: 2
Joined: 08 Mar 2013, 11:42
Znuny Version: 3.1.1
Company: Cadooz AG

OTRS 3.1.1 -- OTRS-CGI-10 -- Errors

Post by CadoozAG »

Hi there,

we have some wired error messeges on our OTRS 3.1.1 system.

ORTS-Webinterface:

OTRS-CGI-10 The change state requested is not known!
OTRS-CGI-10 Need Value!

The same in /var/log/syslog
Mar 8 10:12:36 srv-otrs OTRS-CGI-10[435]: [Error][Kernel::System::ITSMChange::ChangeSearch][Line:1608]: The change state requested is not known!
Mar 8 10:12:36 srv-otrs OTRS-CGI-10[435]: [Error][Kernel::System::Cache::Set][Line:114]: Need Value!

System Info:
Debian Linux 6.0.7
perl 5.10.1-17squeeze5

Any ideas how to fix that damn thing?


Greetings
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS 3.1.1 -- OTRS-CGI-10 -- Errors

Post by jojo »

check your configured ad used change states
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
CadoozAG
Znuny newbie
Posts: 2
Joined: 08 Mar 2013, 11:42
Znuny Version: 3.1.1
Company: Cadooz AG

Re: OTRS 3.1.1 -- OTRS-CGI-10 -- Errors

Post by CadoozAG »

jojo wrote:check your configured ad used change states
With 'ad' you meen our Active-Directory?
Thanks for the Hint anyway.
jojo
Znuny guru
Posts: 15020
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: OTRS 3.1.1 -- OTRS-CGI-10 -- Errors

Post by jojo »

no, this should be and
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
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