Currently my system is generating tickets based on customers emailing my support@company.com, everything is behaving properly. Currently I cannot get the system to have all replies whether from external email or through the system have the replies placed under the same ticket based on the ticket number that is placed in the Subject upon successful ticket generation.
How can I get the OTRS system to categorize reply emails properly and not create a new ticket?
Subject Editing to not create mulitple tickets
Moderator: crythias