Hi all,
I'd like to implement a Ticket Filtering System in order to discart Tickets that have a Subject Lenght more than 30 or 35 characters.
If found this tutorial
http://blog.otrs.org/2010/10/22/dont-le ... ur-ticket/
but didn't realize how to adapt it to my needs.
Help appreciated.
Regards,
DD
Discart Ticket based on Subject Length
Moderator: crythias