I have a problem when the system needs to check for the mail:
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 117.
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No TypeID for 'RFC'!
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No Type for RFC found!
Can't find were to solve this, can someone point me in the right direction?
Thanx
I am Using version : OTRS 3.2.1
Problem geeting mail
Moderator: crythias
Re: Problem geeting mail
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 Can't process mail, see log sub system! at /opt/otrs/bin/otrs.PostMaster.pl line 117.
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No TypeID for 'RFC'!
Thu Apr 25 00:10:06 2013 error OTRS-otrs.PostMaster.pl-10 No Type for RFC found!
Check your Postmaster Filters or create the Ticket Type RFC
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
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Never change Defaults.pm! :: Blog
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Re: Problem geeting mail
Where do I create the ticket type RFC, I lost where to do it.
The strange thing is, the type does exist for RFC as ticket type.
I Changed this setting:
ITSMChange::AddChangeLinkTicketTypes --> There was RFC in it so it wasn't visible as ticketType.
Thanx
The strange thing is, the type does exist for RFC as ticket type.
I Changed this setting:
ITSMChange::AddChangeLinkTicketTypes --> There was RFC in it so it wasn't visible as ticketType.
Thanx
Re: Problem geeting mail
The Menu "Type" in the Admin Interface
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com