Hello.
On the customer screen, the "my tickets" option doesn't work. "Company Tickets" doesn't work too. We have a lot of tickets opened for the same customer, but on the customer interface, we can not view its. Can you help us?
Thanks in advance.
[SOLVED] My tickets search doesn't work
Moderator: crythias
[SOLVED] My tickets search doesn't work
Last edited by dcorbera on 06 May 2013, 16:36, edited 1 time in total.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
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KlausNehrer
- Znuny ninja
- Posts: 1312
- Joined: 25 May 2012, 08:51
- Znuny Version: OTRS 4
- Real Name: Klaus Nehrer
Re: My tickets search doesn't work
Always or recently? It is a new installation or did your changes before this failure occurred?
You can post screenshots please?
You can post screenshots please?
Re: My tickets search doesn't work
Hello.
Always. Feel free to suggest any possible cause. we have revised all the customization and don't find the error.
Always. Feel free to suggest any possible cause. we have revised all the customization and don't find the error.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
Re: [SOLVED] My tickets search doesn't work
We created a customer test user, and it has not any group assigned, then he can't view any ticket.
Using:
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3
OTRS HELP DESK 3.3.5
OTRS ITSM 3.3.5
POSTGRES 8.3