SLA times appear in old tickets, new ones does not

[OpenComSecBr]

Hello

This is my first post and I tried to find information on my problem here. Since I could not find I am creating this topic.
In the zoom view the tickets show information on first response, update and solution does not matter if it is a Queue SLA or a SLA within a Service.
If I create a new ticket in the same Queue, with or without SLA these times do not appear anymore.
Probably I did something stupid in the SysConfig. I would appreciate any help on this, tks.

Ricardo
OTRS 3.1.7
Linux