Hi,
we have one problem when we close tickets.
When we try to attach a file to the ticket, the file is not sent to the customer.
Anyone can help me?
Thanks
No attachment on closing ticket
Moderator: crythias
-
milton2013
- Znuny newbie
- Posts: 2
- Joined: 13 Jun 2013, 11:47
- Znuny Version: 3.2.7
-
crythias
- Moderator
- Posts: 10170
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: No attachment on closing ticket
Use reply instead of close. with next state closed successfully.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
-
KlausNehrer
- Znuny ninja
- Posts: 1312
- Joined: 25 May 2012, 08:51
- Znuny Version: OTRS 4
- Real Name: Klaus Nehrer
Re: No attachment on closing ticket
How close your your ticket?
-
milton2013
- Znuny newbie
- Posts: 2
- Joined: 13 Jun 2013, 11:47
- Znuny Version: 3.2.7
Re: No attachment on closing ticket
Ok.
We can use the workaround using Reply instead of close.
But someone can help me to hide "Attachment" field on closed ticket view?
Thanks for your help.
We can use the workaround using Reply instead of close.
But someone can help me to hide "Attachment" field on closed ticket view?
Thanks for your help.