New installation, no cron jobs listed. [solved]

[jostafew]

Hey everyone, I'm working on a new installation of OTRS 3.2.7 on Ubuntu server 12.04.2 and following along these instructions: https://help.ubuntu.com/community/OTRS?action=print

Things were going relatively smoothly (for a Linux noob) until I got to the Cron Jobs section. For the line crontab -l I didn't get any output, simply returns to the command prompt. Ignoring this I carried on through the instructions and attempted to contact my newly created web server at the end, but no response. (client is Win7 machine with IE10)

The other oddity that I found was that if I tried to use "sudo" while singed in as "otrs" account it would prompt for password, and I could not figure out what password it was looking for. The whole way through I kept my passwords simple so believe me when I say that I didn't forget any of the passwords that I entered, but it wouldn't take any of them. The only way out was to reboot the computer so I could get back to the original account I created. As a desperation measure I set the password for the otrs account to otrs which the system will now happily take, but I fear that this no longer matches whatever password the system is expecting in other places.

I've been breaking down each of the commands in the instructions, but I fear I may be running out of talent at this point. Any help would be appreciated.

[crythias]

read INSTALL.md re: cron

[jostafew]

crythias, thanks for the reply, it indirectly led me to a fix. The install.md file pretty much just reiterated the instructions that I had in hand, but importantly it pointed out that the ` character was in fact ` and not '. All along I'd just assumed that it was a difference in font that made the apostrophe hang to the right or the left, but seeing it displayed in what I now know is the correct form on the actual machine (when viewed in the INSTALL.md file) I spotted the difference and corrected the command that I was typing. Now running contab-l does give me results.

It seems that I still can't get anything from my web client, but I will keep investigating now that I think I'm past the above problem.